What it measures
eNPS is quick and easy to compare over time, but on its own it doesn’t tell you why people would or wouldn’t recommend you. Pair it with a deeper module once or twice a year.
Small teams swing wildly on eNPS. Every score here comes with a confidence range, and team results below five responses are hidden.
Likelihood to recommend
How likely someone is to recommend the organisation as a place to work, from 0 (not at all) to 10 (extremely likely).
The question
Exactly what respondents see, grouped by theme. Answered on a scale from 0 (not at all likely) to 10 (extremely likely).
Likelihood to recommend
- How likely are you to recommend this organisation to a friend as a place to work?
In the live survey, questions are shown one at a time.
How it is scored and kept anonymous
- Answers of 9–10 count as promoters, 7–8 as passives and 0–6 as detractors. eNPS is the percentage of promoters minus the percentage of detractors, from −100 to +100.
- Every score shows a 95% confidence range, so a small team’s result isn’t read as more precise than it is.
- Any team or group with fewer than 5 responses is hidden on every chart and export. Their answers still count in the organisation-wide score.
- Answers are stored against a single-use survey link, never a name or email. Leaders see averages and how answers are spread, never an individual’s answers.
- When you run the survey again, each organisation-wide change is tested for statistical significance and marked as a real change or as noise.
When to use it
Monthly or quarterly, between deeper modules, to track advocacy and spot a team that is turning negative.
Research basis
The Net Promoter method applied to employees. The question is written for this module; Net Promoter and NPS are trademarks of their respective owners.
See what leaders get
The sample report shows a full run of this survey for Meridian Tech Services, a fictional 800-person IT services company with simulated responses, scored by the same engine your organisation would use: scores with confidence ranges, team comparisons, real-versus-noise changes since the last round, and where to act first.
Questions about this survey
How is eNPS calculated?
Answers of 9 or 10 are promoters, 7 or 8 are passives, and 0 to 6 are detractors. eNPS is the percentage of promoters minus the percentage of detractors, so it runs from −100 to +100.
What is a good eNPS?
Anything above zero means more promoters than detractors. Trend and team-by-team differences are more useful than a single benchmark number.
Is one question enough?
For a pulse, yes. To understand the reasons behind the score, run engagement, trust or the foundational check alongside it.