NonVerbals · Organisational Surveys

The measure of a workplace, taken properly.

Anonymous surveys built on open, published science — scored with honest confidence intervals, protected by a real anonymity architecture, and turned into a dashboard your leaders will actually act on.

ILLUSTRATIVE DATA — NOT A CLIENT RESULT
7
survey modules, run alone or as a suite
70
original survey items, written from published constructs
29
distinct constructs scored and tracked over time
n≥5
anonymity floor, enforced on every single cut
95%
confidence interval behind every published score
0
licensed or proprietary items — every source is citable
01 — The concept

How one honest answer becomes a decision.

Six steps from invitation to action. Answers never carry a name — and every number a leader sees has passed through an anonymity gate first.

1

Segment

Teams, functions and tenure bands — never names. The roster stays outside the survey.

2

Invite

A single-use link per person. Answers are stored against that anonymous token — never a name.

3

Respond

A calm, one-question-at-a-time flow on any phone. A few minutes, start to finish.

4

Anonymity gate

Any group under five respondents is suppressed — at write time, for every cut.

5

Insight

Scores with confidence intervals, wave-over-wave significance and key drivers.

6

Act

Action plans pinned to the construct that drives the gap — and re-checked next wave.

The gate, in practice

The same wave, cut by team. Three teams clear the threshold and show a score; one doesn't — so it shows nothing at all, not even a hint of its split.

Engineering
4.1
n = 18
Operations
3.7
n = 12
Customer Success
3.4
n = 9
Sales
Hidden
below n = 5
Of 42 responses this wave39 · 3
Shown in team scoresHeld back from team cuts — still counted in the whole-organisation score
ILLUSTRATIVE DATA
Single-use tokensAnswers carry no name or email. The hashed invite record used for reminders is purged 30 days after a wave closes.
Aggregates onlyLeaders see averages and distributions — never a single person's answer.
Separate trust boundariesRespondent links and admin accounts never share credentials or tables.
Audited accessEvery export and raw-data access is logged — the responses themselves never are.
02 — Data impact

Not just a score. A signal you can trust.

Most survey tools hand you averages and leave you guessing. Pulse tells you which changes are real, which are noise, and which levers move engagement most — so effort goes where it pays.

Signal vs. noise

Last wave (hollow) against this wave (filled), each with its 95% confidence interval. Only movement that clears the noise is flagged as change.

2.53.03.54.04.5 Psychological safety▲ real change Psychological safety: 3.4 → 3.9 (significant) Role clarity◆ within noise Role clarity: 3.6 → 3.7 (not significant) Recognition▼ real change Recognition: 3.2 → 2.9 (significant) Belonging◆ within noise Belonging: 3.8 → 3.8 (no change)
Last wave Rose — significant Fell — significant Within noise
ILLUSTRATIVE DATA · SCALE 1–5

Where to act first

Key-driver analysis plots each construct by its score and by how strongly it moves overall engagement. Low score + high influence = the top-left quadrant. Start there.

FIX FIRST PROTECT MONITOR MAINTAIN Current score → Influence on engagement → Recognition: low score, high influenceRecognition Workload balance: low score, high influenceWorkload Psychological safety: high score, high influencePsych. safety Role clarity: good score, lower influenceRole clarity Compensation: lower score, lower influencePay & security Belonging: high score, moderate influenceBelonging
Priority Watch Strength Dot size = weight of influence
ILLUSTRATIVE DATA

Each wave makes the next one sharper.

Action plans are tied to the construct behind the gap, so the next wave answers the only question that matters: did what we changed actually work? Over time your own history becomes your benchmark — disclosed as exactly that.

01Measure02Compare03Diagnose04Act05Re-measure
03 — The instruments

Seven modules. One anonymity architecture.

Every item is original wording grounded in published, citable research — never a licensed item bank we can't explain or reproduce. Run one module as a quick pulse, or several as a full diagnostic.

MODULE 01

Psychological Safety & Team Climate

Team-level climate for candour, risk and error — the construct that decides whether your other scores can be trusted at all.

Psych. safety coreManager safety climate
Edmondson · Administrative Science Quarterly, 1999
“Psychological safety is a shared belief that the team is safe for interpersonal risk taking.”— A. Edmondson, 1999
MODULE 02

Engagement Pulse

Vigour, dedication and absorption — plus the demands-and-resources balance that flags burnout risk early.

VigourDedicationAbsorptionJob demands
UWES · Schaufeli & Bakker · JD-R model
MODULE 03

Culture Diagnostic

Four culture archetypes scored as a mix, not a label — what your organisation actually rewards day to day.

ClanAdhocracyMarketHierarchy
Cameron & Quinn · Competing Values Framework
MODULE 04

Foundational Engagement

A 12-item pulse on the basics: clarity, resources, recognition, belonging, growth and purpose.

Role clarityRecognitionGrowth
Original items · open engagement research
MODULE 05

Workplace Trust

Credibility, respect, fairness, pride and camaraderie — the five dimensions of a trusted workplace.

CredibilityRespectFairness
Levering · A Great Place to Work, 1988
MODULE 06

Motivation & Hygiene

Separates what motivates from what merely prevents dissatisfaction — two independent levers, not one.

The work itselfAchievementConditions
Herzberg · Two-Factor Theory, 1959
MODULE 07

eNPS

One 0–10 question, scored as promoters minus detractors — the fastest read on advocacy between deeper waves.

Likelihood to recommend
Employee Net Promoter method · original wording
04 — The product

What a respondent sees. What you see after.

Calm and unbranded on one side, so people answer honestly. Decision-ready on the other, so leaders know exactly where to look.

Team climate2 / 10
“On this team, people feel safe raising problems and tough issues.”
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Anonymous — your name is never attached to this answer.

Psychological safety · by team

Q3 wave vs Q2
TeamnScore95% CIChange
Engineering18
4.1
3.8–4.4▲ real
Operations12
3.7
3.3–4.1◆ noise
Customer Success9
3.4
2.9–3.9▼ real
Sales—Hidden to protect anonymity (below n = 5)
Whole organisation42
3.8
3.6–4.0▲ real
ILLUSTRATIVE DATA — NOT A CLIENT RESULT
Confidence, not false precisionA 3.6 that could plausibly be a 3.2 is shown as exactly that.
Suppression you can seeSmall groups are clearly marked as hidden — never a fabricated small-sample score.
Built for follow-throughAction plans live next to the numbers and are checked again next wave.
05 — Questions

What people ask before they start.

About anonymity, the science, your data and getting started. Anything else, ask us in a walkthrough.

Is it really anonymous? Can HR see who said what?

No one can see who said what. Answers are saved against a single-use survey link, never against a name or email. Leaders see averages and how answers are spread across a group, and any group with fewer than five responses is hidden. Nobody at your organisation or at NonVerbals can open an individual's answers in Pulse.

Why do groups need at least five responses?

With fewer than five people, colleagues can often guess who gave which answer. Pulse hides any team, function or other cut below that threshold, everywhere it appears. Those responses still count towards the whole-organisation score, so no one's voice is lost.

How long does a survey take?

Most modules have 10 to 15 statements answered on a five-point scale from strongly disagree to strongly agree, which takes a few minutes. The eNPS module is a single question scored from 0 to 10.

What can Pulse measure?

Seven modules: Psychological Safety and Team Climate, Engagement Pulse, Culture Diagnostic, Foundational Engagement, Workplace Trust, Motivation and Hygiene, and eNPS. Each is grounded in published research, and you can run one on its own or several together.

Can we add our own questions?

Yes. Admins can build custom modules with their own themes and statements. They are scored and protected by the same anonymity rules as the built-in modules.

How is this different from Gallup Q12 or other engagement surveys?

Gallup's Q12 is a single, licensed 12-question instrument. Pulse uses original questions written from published, citable research across seven modules, so you can see why engagement is high or low, not only whether it is. Every score shows its confidence range, and changes between waves are marked as real or as noise.

How do people receive the survey?

Each person gets their own single-use link, sent by email from Pulse or shared by you. Reminders go only to people who have not responded yet, and Pulse never shows you who has or hasn't.

How often should we run it?

A common rhythm is a full module once or twice a year, with a short pulse such as eNPS in between. Because Pulse tells you whether a change is real, each wave shows whether what you changed actually worked.

Where is our data stored, and who owns it?

Pulse runs on Amazon Web Services, in its own database, separate from other NonVerbals products. Your results belong to your organisation and can be exported as a CSV at any time. If you need a particular hosting region, raise it when you request a walkthrough.

What does it cost?

Pricing depends on your organisation's size and the modules you run. Request a walkthrough and we will send you a quote.

Ready to see it on your data

Bring the walkthrough to your leadership team.

A short session: the anonymity model, a live dashboard, and which modules fit where your organisation is today.